FAQs

All products we have jigged up are available to order through our website. If you have any questions and the answer is not displayed on our website, it’s best to get in touch via email or phone.

A confirmation email will be sent through once the order has been processed to confirm manufacturing dates, payment etc.

We require a minimum $400 non-refundable deposit in order to secure your order. Payment is also able to be made in full, but not required. If you opted for the deposit method, the remainder of payment is required on the specified date (this will be emailed through after your order has been processed).

As we are solely on a made to order basis with our products, our lead times are generally 6-12 weeks from order.

If you require your order by a specific date, please get into contact with us so we can discuss what options you have available.

Our manufacturing schedule is generally 2-3 weeks. We aim to complete all orders within the month their booked for, however there are sometimes circumstances that arise that are out of control. We will attempt to inform you of any delays as soon as they come to our attention.

We’re located in the outer Eastern suburbs of Victoria. Our current address is in Lilydale, Victoria.

Our old factory in Mt Evelyn is closed to the public.

Sure can! We mainly use TNT/FedEx and Toll however we have a range of transport companies available.

We currently only ship Australia-wide, unfortunately we do not ship internationally.

Unfortunately if your vehicle isn’t listed, we do not have products available. We no longer manufacture custom bar work.

Yes, depending on the accessories you’re wanting, most of our products can be purchased at a later date i.e. carriers, light poles etc

We’re not franchised, but we have reputable businesses all over Australia that we recommend, just get into contact with us!

If you think the product you have received is incorrect, please get in contact with us straight away. We’ll do everything we can to fix it, if there is a mistake.